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Assertiveness allows us to put across our needs, points of view, and our expectations without threatening the rights and views of others. One of the more common misunderstandings is that it’s the same as aggression but the two are very different. Explore the characteristics associated with assertiveness and how to become more assertive.
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Retail Trust is a registered charity in England and Wales (1090136) and in Scotland (SC039684). Company No 4254201 (Company limited by Guarantee) Registered England & Wales. Registered office: Retail Trust, The Form Rooms, Second Floor, 22 Tower Street, London, WC2H 9NS.
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