To get an application approved, you will need to provide the supporting documentation within ten days of your initial submission or your application will be automatically rejected. It’s good to get a head start in collating it now as it may take a bit of time get it all together.
To get an application approved, you will need to provide the supporting documentation within ten days of your initial submission or your application will be automatically rejected. It’s good to get a head start in collating it now as it may take a bit of time get it all together.
To get an application approved, you will need to provide the supporting documentation within ten days of your initial submission or your application will be automatically rejected. It’s good to get a head start in collating it now as it may take a bit of time get it all together.
We only require copies of these documents so we can accept photocopies or photographs of the documents. All documents must be dated within the three months prior to your application.
Failure to upload your supporting documentation will result in your application being automatically rejected.
Employment status | Supporting evidence required with your application |
|---|---|
Employed | Your last three payslips |
Self-employed | Proof of your company registration number and three years of filed tax returns |
Unemployed or long term absent | A letter from your previous or current retail employer confirming your dates of employment on company letter headed paper or sent via company email address Or Most recent payslip from retail related employer dated within the last 12 months Two years P60s, with the last one dated within the last 12 months Or Letter of redundancy |
Retired | An occupational pension slip referencing retail related employment or a bank statement showing receipt of a retail related pension Or A letter from your previous employer confirming your dates of employment on company letter headed paper or sent via company email address and three years P60s |
All documents must be dated within the last three months and uploaded to validate your application.
Accepted supporting documentation includes:
A PDF copy of your most recent bank statement, dated within the last 90 days showing your name, address, opening and closing balance and all transactions within the period covered by the statement.
Letter of entitlement for benefits that you or a member of your household is currently receiving.
All documents must be dated within the three months prior to your application and uploaded to validate your application.
Help with bills: we require a copy of these bills (reflecting the applicants name, address and amount owing).
Help with paying suppliers: we require quotes from suppliers for any goods or services.
Illness or disability: we require a doctor’s or medical professional’s letter in support of your application, or an occupational therapist’s report.
Help with debt: we require a supporting letter from an agency such as Citizens Advice, other debt management organisation or debt charity, confirming how you are already actively managing your debts and any recommended debt solutions.
Persons at Risk of Violence Order (PARV): we require a supporting letter from an agency such as Citizens Advice, other debt management organisation or debt charity, confirming you are applying for a PARV as part of your recommended debt solutions, such as a Debt Relief Order (DRO), the making of a bankruptcy order or an Individual Voluntary Arrangement (IVA).
If you are a case worker applying on behalf of an applicant you will also need to upload a signed letter of consent to confirm that you have the client’s authorisation to apply on their behalf.
Click here for more information about case worker applications.