How widespread is customer abuse in retail, and what is the impact to the colleagues on the frontline?

For too many retail workers, abuse has become an everyday reality, from verbal abuse and shoplifting to threats, physical attacks and being filmed without consent. The effects can continue long after an incident, affecting wellbeing, confidence, feelings of safety and even whether people want to stay in retail.

Complete the form below to download the report to understand what retail workers are experiencing, what’s driving it and what needs to change.