11 min read

Managing a critical incident in the workplace

As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.

by the Retail Trust

Close-up of a red-framed glass door with shattered glass, showing cracks and missing pieces around a visible keyhole.

Effectively managing a critical incident in the workplace is vital for ensuring employee safety and mental wellbeing during traumatic events. This guide outlines how to handle crises like workplace accidents, assaults, or unexpected deaths, providing actionable steps for immediate response and management. By prioritizing safety and accessing professional trauma specialists, organizations can mitigate operational disruption. Learn the essential protocols for protecting your team and fostering

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