The Retail Trust is committed to delivering a high standard of service to everyone who engages with our services. If you believe we have fallen short of the high standards we set ourselves, you can provide feedback to our head of wellbeing services, using the form below:
Alternatively, you can write to us at the following address:
Head of Wellbeing Services
Retail Trust
The Form Rooms
Second Floor
22 Tower Street
London
WC2H 9NS
How we will respond:
We will acknowledge receipt of your complaint within 48 hours of receiving it.
We will treat your complaint seriously.
We will seek to resolve your complaint within a maximum of 14 working days. Should we require additional time to conduct our investigations and respond to the concerns raised, we will keep you informed.
If you are not satisfied with the outcome of your complaint, you can appeal the decision.