Caroline joined the Retail Trust in 2016 and has been instrumental in fostering a hopeful, healthy, and happy workplace culture. With experience across multiple sectors including retail, and an MA in human resource management, she leads the HR team in crafting people-first strategies that prioritise wellbeing, performance, and organisational culture.

Caroline’s work encompasses leadership development, talent management, and building inclusive environments where every colleague feels supported and empowered. Caroline firmly believes that when people feel valued, heard, and cared for, the entire organisation flourishes.