Chief Innovation Officer, Sabio Group
Stuart Dorman is at the forefront of retail customer experience innovation.
As Chief Innovation Officer at Sabio Group; a leading expert services provider specialising in contact centre, AI, data, and CRM technologies, Stuart and Sabio play an instrumental role in guiding retail organisations towards transformative and memorable customer interactions – this is a role Stuart has been doing for nearly three decades.
With an innate understanding of how technology and human insight combine to create brilliant retail experiences, Sabio’s work with major retailers such as Marks & Spencer, Sweaty Betty and LoveHoney demonstrate an ability to reimagine customer engagement across both digital and physical channels. Stuart remains a respected figure across the global CX circuit and an instrumental mind behind Sabio’s cutting-edge technology portfolio.
At Sabio, Stuart leads with a vision that turns possibilities into realities for retailers. He conducts innovation workshops that serve as catalysts for change, where retail clients explore the intersection of disruptive thinking and cutting-edge tech. It’s here that next-generation retail CX takes shape, fueled by Stuart’s deep knowledge of cloud solutions, AI applications, and data-driven strategies that have transformed operations for brands.
However, his role at Sabio extends beyond retail innovation.
He is a well-known and respected figure across the global retail CX circuit, regularly speaking at industry events and conferences and remains an instrumental mind behind Sabio’s advanced technology portfolio, ensuring the CX specialist remains at the cutting edge of developments in retail contact centre, AI, Data and CRM technologies that are reshaping how consumers interact with their favourite brands.
