Head of Strategic Growth, BJSS
“Retail thrives when its people thrive. As technology, data and AI reshape the industry, we must ensure it enhances—not replaces—human brilliance. I truly believe the retailers who will prosper, will be those using these tools to empower workers and foster a culture of wellbeing. I’m honoured to support the Retail Trust in their crucial work in championing frontline workers, ensuring their happiness remains a top priority from the shop floor to the boardroom.”
Ralph has spent his career helping retailers harness technology without losing sight of what really matters: their people and core values. With hands on experience at Tesco, Lidl, and dunnhumby, and consulting experience with the likes of M&S, Morrisons and the Co-op he understands the pressures of frontline retail and how digital solutions can make a difference when designed with the humans front of mind.
Now a leader in retail strategy and digital transformation at BJSS, Ralph helps businesses implement technology in ways that enhance, rather than disrupt, the employee and customer experience. His role in shaping the strategy and implementation of the Retail Trust’s AI-driven Happiness Dashboard is a testament to his belief that data and technology should shine a light on the criticality and value of employee wellbeing to the future of the industry.
As an ambassador, Ralph is committed to helping the Retail Trust ensuring that retail workers feel supported, valued, and empowered to thrive, so that retail remains a rewarding and sustainable career choice for the millions who power it.
