Supported living
The Retail Trust endeavours to provide the best possible service for people and residents who use our services. The organisation recognises every person’s right to make suggestions, raise a low-level concern or a formal complaint. We also welcome compliments about any aspect of the services we provide.
We would, therefore, welcome any suggestions that you or your representative may have regarding how we could improve our services, any compliments when you feel we are performing well or any concerns or complaints that you or your representative may have regarding the service we provide.
Annual complaints performance and service improvement report
Annual self-assessment against the Housing Ombudsman’s complaints handling code
Suggestions, concerns and complaints policy
If you have any feedback, please get in touch.