Darsh, director of stores for a retail chain
“My biggest takeaway [of the Retail Trust training] was the data and insights on how widespread the challenges faced are across retail. It’s about feeling we are not alone and with coordination and collective efforts we can make a difference.
“I intend to implement daily debriefs [with colleagues] where possible and remind people to take time to breathe and relax the mind and body before going into a volatile situation. The mirror neurons exercise would help colleagues feel calmer and safer going into antagonising situations. The training was well-delivered, structured and positioned with good balance of participation.”
