Research tells us that incidents of abuse by customers has increased by 50% in the last year and it’s one of the top issues impacting wellbeing. The Retail Trust director of wellbeing services, Cliff Lee, explains how to stay safe, stop a situation escalating and support your colleagues. If you need support after an incident, remember you can reach out to the Retail Trust on 0808 801 0808.
Wellbeing helpline 0808 801 0808
donate
Related content
-
InformationStress with Andrea Woodside
Listen in as we talk about stress with Andrea Woodside, wellbeing training lead at the Retail Trust. We discuss tools to help you manage stressful situations at work and in life, how to discover your personal stress triggers and the power of telling yourself the truth.
-
InformationBurnout with Jayne Morris
Listen in as we talk to burnout expert Jayne Morris. Our conversation covers what burnout is, what causes it and why it’s on the rise, as well as the signs to look out for and how to get back in balance.
-
GuidanceRespect retail 2023
90% of retail workers told us that they have experienced abuse from customers. These are their stories.
Respect retail 2022
-
Information“We’ll come back for you”
Store manager David has been punched and threatened by customers which weighs down on David’s mental health, upsets David’s family and impacts colleagues. Let’s respect retail and stop the intolerance epidemic.
-
Information“Why don’t you get a proper job?”
Delivery driver Ian regularly experiences verbal and physical abuse from customers which is making his role dangerous. Let’s respect retail and stop the intolerance epidemic.
-
Information“You’re useless”
Checkout supervisor Jane has been threatened by customers and called names, causing Jane to feel anxious going to work. Let’s respect retail and stop the intolerance epidemic.
Was this article helpful?