Retail People Index

The retail sector’s benchmark for employee wellbeing and its impact on business.

The Retail People Index answers a simple but critical question: how are retail employees really feeling – and what does that mean for business performance?

Powered by data from our happiness dashboard and happiness health check (delivered with WorkL), the Retail People Index reveals the early signals shaping retention, productivity and absence – before they show up in headline metrics.

This year’s report reflects a shift in how wellbeing works. It is no longer something organisations react to. It is something that predicts risk, highlights pressure points and helps leaders act earlier.

Laura Bond, director of AlixPartners: “Workplace wellbeing is often framed solely as a people issue – yet the data in this report continues to highlight clear risks to overall business performance. Organisations that recognise and act on this will hold a distinct advantage.”

Chris Brook-Carter, chief executive of the Retail Trust: “Retail is facing a new set of workforce challenges, and this report sets out the scale and urgency of those pressures. By bringing together data and sector insight, we aim to help leaders better understand what’s changing and why it requires attention now.”

Retail People Index - Q1 2026

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