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Psychological and emotional safety
Our online course gives participants the skills to be able to better cope with the increasing number of challenging situations that take place in-store, and how to maintain the physical and emotional safety of frontline colleagues.
Did you know?
A recent Retail Trust poll of colleagues reveals that 90% of respondents have encountered abusive customers, with a third of them reporting weekly occurrences.
What it covers
By attending this course, participants will discover:
• The top safety issues colleagues face day-to-day.
• Why and how situations can escalate in-store and tips for safely de-escalating them.
• The foundations of psychological first aid – know how and when to use it to help colleagues recover from challenging situations.
• The importance of debriefing post-event and understand what kind of support is available after an incident.
How it works
Online delivery, two hours.