For teams facing a higher level of risk, such as security staff or teaching colleagues, this course provides essential skills to identify, de-escalate and manage conflict safely and proactively. The training focuses on de-escalation strategies, including risk assessment, communication skills, positive body language, stance and positioning techniques.Even with the best de-escalation efforts, some situations may escalate.
This course also provides safe, effective and legally sound physical response techniques as a last resort:
• Recognising and responding to challenging behaviour
• Demonstrating excellent communication skills
• Reducing risks for individuals and visitors
• Escaping from an aggressive situation
• Holding and relocating using accredited techniques
• Understanding the legal and medical implications of restraint
• Competently reporting and debriefing incidents
In person delivery, three and a half hours