Image

FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

Image

FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

FOR BUSINESS

Let’s Respect Retail

The UK’s most human movement for change to end abuse and make shopping enjoyable again.

Image

Every day, 30 million people shop. And three million people power retail – nearly one in ten of the UK workforce. Yet 79% have faced abuse, aggression or disrespect just for doing their jobs.

Retail workers are facing growing levels of intimidation, aggression and unwanted filming as abuse against shop staff continues to rise.

Let’s Respect Retail is here to change that.

Our research shows that 83% of shop workers say just one positive interaction with a customer can help them recover from a negative experience.

That’s why we're asking for one simple thing: before the question, before the order, before the transition, start with a hello.

One small word can change a whole moment

Donate now

How we help colleagues

Resources to help you deal with abuse in retail.

A smiling woman in an apron holds a yellow "Hello" sign. Text on left says "Let's Respect Retail."

Respect in retail report 2026

When respect is missing: the scale and impact of abuse, violence and crime on the retail frontline.

Close-up of a person's hand writing notes in a lined notebook with a pen. Visible notes include "Debrief," "Reflect," and "breathing."

Learning content

Discover effective strategies to improve your emotional and physical safety at work.

"Let's Respect Retail" logo: Two smiling green 'R' characters, one waving, one with a shopping bag, on blue and green rounded squares.

Incident pathway

When things don't go to plan, knowing what to do can make all the difference. Learn how to handle aggressive customers and workplace abuse in retail. Protect your safety and access the right support when you need it.

How we help businesses

Resources to help your business tackle abuse.

Several open brochures on a table about managing violence in retail. The central green brochure is titled "Let's Respect Retail: Best practice guidelines."

Managing violence and aggression in retail: best practice guide

Best practice guidelines, created in collaboration with Alliance Manchester Business School.

A light blue "Let's Respect Retail" poster with "Hello" and "One small word can change a whole moment." in a shop window, displaying clothes and plants inside.

Campaign toolkit

Download campaign imagery, posters, in-store screen content, screensavers and internal communications assets to help show colleagues and customers that your business supports Let’s Respect Retail.

Illustration: People interacting with a stack of books. A woman on a ladder adds a book, a man uses a laptop, another holds a giant pencil. Gears, magnifying glass, heart, star.

Learn

Our wellbeing courses are designed to help your leaders and colleagues to learn and develop in their day-to-day roles, careers and lives.

News

A Sainsbury's employee in a maroon top hands a yellow fruit to a smiling customer holding a shopping basket in the fruit and veg aisle.

Sainsbury's adds it weight to the Retail Trust’s Let’s Respect Retail campaign

29 October 2026

"Let's Respect Retail" logo featuring two R-shaped characters, one a heart, the other holding a bag. Below are Retail Trust and Mirror logos.

An open letter from Britain's retail community

9 November 2026

A smiling woman in an apron holds a yellow "Hello" sign. Text on left says "Let's Respect Retail."

54% of shop workers are abused or attacked every week

9 November 2026

Logos of over 50 retail companies and organizations supporting 'Let's Respect Retail,' like H&M, Harrods, Sainsbury's, Next, M&S, and Primark.